Supervisor, Register Shareholder Service [Luxembourg]

 

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

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Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Supervisor, Register Shareholder Service

Job Description

What is the opportunity ?

In this role, you will be responsible for the various functions which consist of managing all operational tasks and legal reporting while ensuring optimal delivery to clients and rigorous risk management

What will you do?

• Ensuring risk profiling and customer due diligence in line with TA AML/ KYC guidelines or Clients specific KYC policy for accounts and dealers in the funds
• Being the escalation point, adhering to the terms of generally Accepted Transfer Agent Principles, Prospectus, internal policies, plan and execute the processes in order to minimize risk; increase efficiencies and improve quality.
• Help Register Analysts achieving their objectives, act as a trusted advisor for Register Analysts
• Providing optimal client service.
• Supporting the migration In or out, audits and UAT as required.
• Participating to escalation calls with investors, clients and internal stakeholders.
• Ensure and supervise the accuracy, timeliness and completeness of all processes.
• Establish an environment of continuous improvement that assesses workflow, processes and procedures on an ongoing basis, ensuring maximum efficiency and quality within the Register management team.
• Ensuring risk profiling and customer due diligence in line with TA AML/ KYC guidelines or Clients specific KYC policy for accounts and dealers in the funds.

What do you need to succeed?

Must-have

• Min 4-5 years experience as Register Analyst & strong AML/KYC knowledge
• Flexible, available, well-organized, capacity to work under pressure
• Fluent in English & Strong Communication skills, able to lead calls with Clients
• Customer Focus, Teamwork and Cooperation, Concern for Order and Quality, Lead by example
• Strong tax knowledge ( Fatca, CRS, DAC 6, Tax Offence) & In-depth knowledge of regulatory Framework ( CSSF 12-02, GDR 2010, LAW 2004…)
• System literacy

Nice-to-have

• Post secondary education with an economical background/finance or equivalent experience.
• German or any other language is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Opportunities to building close relationships with clients

Job Summary

Provides analysis for implementation and improvement of processes, workflow, project management methods, computer systems and other tools to support insurance policy administration and customer service. Applies complete knowledge, skills, and practices to perform assignments.

Address:

Esch-sur-Alzette, Luxembourg

City:

LUX-DISTRICT_DE_LUXEMBOURG-ESCH-SUR-ALZETTE

Country:

Luxembourg

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-05-24

Application Deadline:

2023-05-31

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

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