Position Overview:
As a Duty Manager at a motel, you will be responsible for overseeing the daily operations of the establishment and ensuring excellent customer service. You will play a crucial role in guest satisfaction, staff management, and maintaining a safe and welcoming environment for guests.
Key Responsibilities:
1. Guest Services:
- Provide exceptional customer service and ensure guest satisfaction throughout their stay.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Resolve any issues or conflicts that may arise and escalate as necessary.
- Maintain a thorough knowledge of motel facilities, services, and local attractions to assist guests effectively.
2. Staff Management:
- Supervise and coordinate the work of motel staff, including front desk personnel, housekeeping, maintenance, and security.
- Assign tasks, provide guidance and support, and conduct regular performance evaluations.
- Ensure adequate staffing levels and schedule employees to cover shifts effectively.
- Train new employees and provide ongoing training and development opportunities for existing staff members.
3. Front Desk Operations:
- Oversee the smooth functioning of the front desk and reception area.
- Manage guest check-ins and check-outs, ensuring accurate and efficient processing.
- Maintain reservations and room assignment systems, ensuring accuracy and timely updates.
- Handle cash transactions, credit card payments, and maintain accurate records of financial transactions.
- Manage guest billing and invoicing processes, including resolving any discrepancies.
4. Safety and Security:
- Maintain a safe and secure environment for guests, staff, and motel property.
- Monitor security systems, including CCTV, and take appropriate actions to address any security concerns.
- Implement and enforce safety and emergency procedures, including fire evacuation plans.
- Ensure compliance with health and safety regulations and conduct regular inspections to identify and resolve potential hazards.
5. Financial Management:
- Monitor and control expenses to meet budgetary goals.
- Prepare and analyze financial reports, including revenue, occupancy rates, and expenses.
- Identify opportunities to increase revenue and improve profitability.
- Implement effective cost-saving measures without compromising service quality.
6. Facility Maintenance:
- Ensure the motel premises are well-maintained, clean, and presentable at all times.
- Coordinate with housekeeping and maintenance staff to address repairs and maintenance issues promptly.
- Conduct regular inspections of guest rooms, public areas, and amenities to maintain high cleanliness standards.
- Oversee the inventory management of supplies and ensure adequate stock levels.
7. Administrative Tasks:
- Assist with administrative duties, including record-keeping, report generation, and maintaining documentation related to guest services, staff management, and financial transactions.
- Stay updated on industry trends and best practices to enhance motel operations and service delivery.
- Collaborate with other departments and managers to promote effective communication and teamwork.
Qualifications and Skills:
- Previous experience in the hospitality industry, preferably in a supervisory or managerial role.
- Excellent customer service and interpersonal skills.
- Strong leadership and team management abilities.
- Exceptional communication and problem-solving skills.
- Proficient in using computer systems and hotel management software.
- Knowledge of safety and security procedures.
- Familiarity with financial management principles.
- Ability to work flexible hours, including weekends and holidays.
Note: This job description serves as a general overview and may be subject to modifications based on the specific requirements and needs of the motel.
If you have the skills and experience were after and are legally entitled to work in New Zealand we are interested to hear from you. Please apply with your rsum or CV and a short cover letter
